UX/UI Case Study: MindAid

Telehealth Application

Project Overview

MindAid is a tele-health application designed to help users manage their mental health. The platform connects users with therapists and prescribers through online video appointments. The project focuses on native designs for iOS and Android.

Role

UX/UI Designer

Tools Used

Figma, Adobe Illustrator

Context

21% of U.S. adults experienced mental illness in 2020 (52.9 million people). This represents 1 in 5 adults.

- National Alliance on Mental Illness

Problem

Scheduling appointments with mental health providers can be difficult, especially for those struggling with mental health issues.

Goal

An easy and convenient way for people to schedule mental health appointments and conduct calls from the comfort of their own home.

Competitive Analysis

ZocDoc

Positives:

Offers many different types of care
Video and in person visits
“Well guide” helps users keep up with appointments

Negatives

Cluttered UI
Highly saturated color use creates contrast issues and difficulty viewing certain elements

Teledoc

Positives:

Clean and simple design
Easy to read text
High contrast color choices

Negatives

Users are not able to pick and choose specific providers
Long and tedious questionnaires

User Flow

Objectives:

Find a prescriber
Find a therapist
Book an appointment
Complete a video call
Message a provider
Request a medication refill
Add insurance card
Add credit card
Add pharmacy information

Low Fidelity: iOS

Low fidelity frames were created based off of Apple's human interface guidelines. These low fidelity frames include iOS icons, SF Pro type, iOS button designs, and iOS card designs

Low Fidelity: Android

Another set of low fidelity frames were created based off of Google's Material Design. These low fidelity frames include Material icons, Roboto type, Material buttons, and Material cards.

Style Guide

High Fidelity: iOS

High Fidelity: Android

User Testing

Prototypes were created using the high fidelity screens. One version for android and one version for iOS. The prototypes were tested on seven different participants.

Try the protoypes out below!